Location: [Remote / On-site / Hybrid]
Type: Full-time | [Contract / Permanent]
Experience: 5+ years
-Build and optimize Dialogflow CX/ES virtual agents.
-Integrate bots with telephony, CRM, and CCaaS platforms.
-Deploy Agent Assist, RAG, and call summarization solutions.
-Monitor and improve NLU performance, fallbacks, and escalations.
-2+ years working with Dialogflow & CCAI.
-Hands-on with CCaaS platforms (Genesys, Five9, NICE, etc.).
-Strong coding in Python / Node.js for webhook integrations.
-Experience with Vertex AI, LangChain, APIs.
